Here at Booking Live Software, we have worked with over 200 enterprise clients. A large proportion of those clients are based in the public sector, from divisions such as local councils to the NHS. Due to our expertise within the public sector, this year we reached official public sector supplier status via the G-Cloud.
Booking Live users are able to set-up Product Pricing in the form of concession rates, adult/child pricing etc., but Pricing Schemes will allow users to create far more sophisticated and complex pricing structures.
Ben Proctor, Managing Director at The Likeaword Consultancy has examined data from over 400 councils within the UK. Ben set out to find out more about website usage within the public sector and came across some very interesting findings. For starters, 43% of public sector website visitors were from mobile and tablet devices throughout 2015, yet less than half of public sector websites are mobile responsive. It is clearly of up-most importance that the public sector make their websites mobile-ready. Less and less people are accessing the internet via desktop devices, so chances are they're going to be less able to find what they're looking for. This will lead to them either ignoring services or picking up the phone to ask questions, which will drain the public sector's resources further.
It is now possible to manage multiple locations and products (which can be anything from swimming lessons to climbing courses), which don't have set events (i.e. scheduled dates and times). Our booking system location manager is perfect for businesses who have customers coming at going at non-set times. A prime example of this is swimming pools. Customers can turn up at any time during the swimming pool's opening hours and get to swim for a certain period e.g. one hour. The same system which manages this can then be applied across multiple locations.
Booking Live software can be embedded on to existing websites, including WordPress sites, or we can create a website and booking system for you. Described by Econsultancy as "one of the most popular and versatile content management systems (CMS) available", WordPress is one of the best website solutions out there. Combined with Booking Live's online booking systems, businesses can dramatically improve efficiency and profits.
A beautiful, effective website and a great online marketing strategy go hand-in-hand. If people can't find your website, having a great website is pointless. If past visitors aren't getting re-targeted, your online marketing strategy is ineffective. Similarly, if you are getting a steady stream of traffic but aren't generating paying customers online, your website is leaking some serious sales. During the workshop, Mat from TourismTiger will walk you through exactly how you can strengthen the weak links in your online presence and generate more sales. Caitlin from Booking Live will be on hand to answer any questions you may have at the end of the session.
If you use Internet Explorer (IE) version 8, 9 or 10 to access the admin side of your booking system then you could be putting your booking system data and internet usage at risk. This is due to Microsoft rolling out the end of technical support and security updates for these versions back in August 2014.
Although there are a number of people who are under the impression that FAQs are outdated and unnecessary, the crux of the matter is that people still have questions. Here at Booking Live, we believe FAQs are an integral part of the booking software journey. Not only do they improve customer satisfaction, but they also reduce time spent on admin tasks such as replying to the same questions over and over again via phone and email.
The latest version of Booking Live, V3, comes with lots of new and improved features. One of the most highly anticipated updates is the new booking software reporting tools which we have included in V3. These have been broken down in to four key booking software reports: attendees reports, orders reports, payments reports and volume reports.