Trusted by Central Government and Local Authorities

BookingLive’s appointment scheduling software is trusted by central government, local authorities and councils. Our booking app is used widely to manage and book appointments, alongside helping local authorities and governments manage their customer relationships.

Improve Citizen Bookings

  • Online booking with high levels of security
  • Streamlined digital experiences
  • 24/7 citizen convenience
  • No needless lines or wait times
  • Building genuine citizen to government relationships
  • Mobile-first bookings for on-the-go
  • Online customer account
  • Fully GDPR compliant

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Powerful Booking Administration

BookingLive provides local authorities and central governments with industry-leading scheduling, booking, reservation and experience purchasing services. We have been trusted within this industry for 10+ years, with experience optimising the most important citizen engagement journeys.

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Multiple Government Departments

Courses, Classes & Training

Our booking software is perfect for local authorities and government to run classes, seminars and training courses for both staff and citizens. Benefit from professional automated course completion certificates to provide the best training experience to your audience.

Waste Recycling Centres

Use our enterprise booking software to reduce fly-tipping and needless traffic queues with scheduled waste recycling facility visitor management including number plate recognition integration.

Rooms & Venues

Manage large facilities and venues down to specific rooms within the booking software. Both staff and citizens can book meeting rooms online and allocate internal accounting codes.

Facilities & Pitch Hire

Use our enterprise booking software to book facilities, sports pitches and court hire. Optionally allow members to book in advance, hire additional facilities and receive discounts for bulk payments.

One-to-one Appointments

If your staff or citizens need to arrange a meeting with advisors, the booking system can help them to do this with ease. Book one-to-one appointments both internally and externally with our advanced appointment scheduling software.

Parks & Open Spaces

Use our enterprise booking software to take bookings and payments for BBQ pitches, park and open spaces. Setup multiple locations, price schemes and discounts for your citizens.

Events & Ticketing

Use our enterprise booking software to sell tickets for events at scale. Enable our virtual queuing for large volume concurrent traffic to provide an excellent booking experience.

Pest Control & Bulky Waste Collection

Use our appointment scheduling software to allow citizens the opportunity to book pest control officers and bulky waste collections from their home address.

Leisure Management & Memberships

Use our enterprise booking software to sell memberships including recurring payments that give members access to book events, activities, classes and more.

What Customers Say

Digital Transformation Outcomes for
Charnwood Borough Council

The benefits of implementing our appointment scheduling software for managing bookings are vast. In a recent digital transformation report the BookingLive customer Charnwood Borough Council saw substantial benefits and cost savings for internal departments and the access to services for the local constituents they serve.

Improved Citizen Engagements

Charnwood Borough Council’s digital transformation report showed 85% of citizens were satisfied or very satisfied with the new BookingLive Solutions – no one was dissatisfied. 91% of those that answered were satisfied or very satisfied with the ease of booking. 88% rated the service good and above. Considering the needs of all citizens, the BookingLive solutions focus on accessibility is not an afterthought, but a core principle of our development process that is designed from ideation through to delivery.

Discover how to increase citizen engagement and save costs with online booking automation.


Data Driven Growth

  • 93% of bookings were completed online
  • 68% drop in phone calls – freeing up admin time
  • 50% continued decrease in administrative tasks
  • 67% more Wild Card memberships sign-ups
  • 29 hours reduction in required resources from CC advisors
  • The robust database is updated in real-time
  • Large decrease in human-related errors and data errors

After Charnwood Borough Council adopted our software solution, they saw amazing results. For example, one customer booked 28 different activities with the council in one transaction. This transaction took 30 minutes and was made out of standard office hours. This order would have previously taken one officer the majority of the day and several contacts with the customer. We continue to help local authorities and governments achieve success.

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BookingLive scheduling and booking system

Complex Systems - Elegantly Secure & Simple

BookingLive helps local authorities and central government to build large, complex solutions that fit within their internal processes. BookingLive’s software boasts a comprehensive range of capabilities without being complicated. It’s simple user experience puts the customer first and provides a streamlined digital experience. With robust data security policies, we hold accreditation by ISO 27001 – the international standard for information security, PCI compliance and Cyber essentials plus.

Our booking app also has an open API framework. This allows organisations to integrate with existing calendars, POS systems, payment gateways, CRMS and more. This provides the consolidation of data and a holistic view of your citizens and users.

Approved Government Suppliers

Our team of experts at BookingLive are thrilled to supply central and local government with our booking services. Our scheduling systems have been approved by multiple government frameworks.

G-Cloud Approved

Our comprehensive software solutions and services have been approved by the government through the G-Cloud 10 framework. From this, public sector organisations can purchase our software solutions with both ease and confidence. Our amazing team of experts have over 10 years of experience to deliver secure systems. BookingLive’s work has accelerated the efficiency of operations within government and local authorities.

digital outcomes and specialist BookingLive Supplier

Digital Outcomes & Specialists Approved

The Digital Outcomes and Specialist framework (DOS) RM1043 have approved BookingLive’s comprehensive services. Alongside other frameworks in the Digital Marketplace such as G-Cloud, the DOS is at a high level in due diligence and prior vetting of suppliers. The DOS framework allows digital teams such as us at BookingLive to deliver advanced online booking and reservation systems.


Microsoft Approved

We are part of the Microsoft Preferred Supplier framework. To achieve this recognition, we met the highest modernised standards with a focus on business goals, expanded visibility and the agility to adapt in order to stay relevant as business needs change.

Compliance & Accreditations

Government Client Case Studies

Wokingham Borough Council | Case Study

Buckinghamshire Local Authority | Case Study

Local Government Appointment Scheduling Software Use Cases

Government Recycling & Waste Centre Booking System

Government Courses & Classes Booking System

Government Leisure Booking System

Government Appointment Booking System

How we do it

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