Trusted by Central Government and Local Authorities

Appointment Scheduling Software trusted by central government, local authorities and councils to manage booking appointments and their most important customer relationships.

Improve Citizen Bookings

  • Safe & secure online booking
  • Frictionless digital experiences
  • 24/7 citizen convenience
  • Eliminating long needless lines & wait times
  • Building genuine citizen to government relationships
  • Easy to use mobile first bookings
  • Online customer my account
  • Fully GDPR compliant

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Powerful Booking Administration

BookingLive provides scheduling, booking, reservation and purchasing experiences at scale creating powerful personalised citizen experiences. BookingLive has been the leading platform trusted by central and local government departments for 10+ years, optimising the most important citizen engagement journeys.

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Multiple Government Departments

Courses, Classes & Training

Use our enterprise booking software to run training courses, classes and seminars for citizens and staff. Take bookings and payments online with automated course completion certificates.

Waste Recycling Centres

Use our enterprise booking software to reduce fly-tipping and needless traffic queues with scheduled waste recycling facility visitor management including number plate recognition integration.

Rooms & Venues

Use our enterprise booking software for facility, room and venue management. Allow citizens and staff to book meeting rooms online and allocate internal accounting codes.

Facilities & Pitch Hire

Use our enterprise booking software to book facilities, sports pitches and court hire. Optionally allow members to book in advance, hire additional facilities and receive discounts for bulk payments.

One-to-one Appointments

Use our appointment scheduling software to book one to one appointments internally and externally. Typically used for staff or citizens to meet with advisors for a range of appointment types.

Parks & Open Spaces

Use our enterprise booking software to take bookings and payments for BBQ pitches, park and open spaces. Setup multiple locations, price schemes and discounts for your citizens.

Events & Ticketing

Use our enterprise booking software to sell tickets for events at scale. Enable our virtual queuing for large volume concurrent traffic to provide an excellent booking experience.

Pest Control & Bulky Waste Collection

Use our appointment scheduling software to allow citizens the opportunity to book pest control officers and bulky waste collections from their home address.

Leisure Management & Memberships

Use our enterprise booking software to sell memberships including recurring payments that give members access to book events, activities, classes and more.

What Customers Say

Digital Transformation Outcomes for
Charnwood Borough Council

The benefits of implementing our appointment scheduling software for managing bookings are vast. In a recent digital transformation report the BookingLive customer Charnwood Borough Council saw substantial benefits and cost savings for internal departments and the access to services for the local constituents they serve.

Improved Citizen Engagements

Charnwood Borough Council’s digital transformation report showed 85% of citizens were satisfied or very satisfied with the new BookingLive Solutions – no one was dissatisfied. 91% of those that answered were satisfied or very satisfied with the ease of booking. 88% rated the service good and above. Considering the needs of all citizens, the BookingLive solutions focus on accessibility is not an afterthought, but a core principle of our development process that is designed from ideation through to delivery.

Discover how to increase citizen engagement and save costs with online booking automation.


Data Driven Growth

  • 93% of all new bookings were made online
  • 68% reduction in calls – consistent reduction
  • 50% reduction in administrative tasks – and still rising
  • 67% increase in WC memberships – consistent
  • 29 hours reduction in CC advisors’ resources needed
  • Robust and complete database updated in real-time
  • Reduction in data errors and human-related errors

Charnwood Borough Council reported that prior to using our booking software, 1 customer booked 28 separate activities with the council in 1 transaction – out of normal office hours in around 30 minutes – it is thought that this would have previously taken 1 officer most of the day and several contacts with the customer.

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BookingLive scheduling and booking system

Complex Systems - Elegantly Secure & Simple

BookingLive helps organisations to build large, complex solutions that fit within internal processes. The software has comprehensive capabilities, whilst presenting a simple and beautiful user experience. BookingLive has extremely robust data security policies and practices in place, as well as holding accreditation by ISO 27001–the international standard for information security, PCI compliance and Cyber essentials plus.

BookingLive also has an open API framework allowing organisations to integrate with existing calendars, POS systems, payment gateways, CRMs and many more systems that are already integrated within the organisation. The level of integration allows the consolidation of data, providing a holistic view of your citizens and users.

Approved Government Suppliers

Proud suppliers to central and local government through a range of agency partners and government frameworks

G-Cloud Approved

Our services and solutions are government-approved through the G-Cloud 10 framework, enabling public sector departments to purchase our solutions with ease, speed, and confidence. With over 10 years experience in public sector services, our range of secure systems and services are ideally suited to accelerate efficiency within government and the public sector organisations.

digital outcomes and specialist BookingLive Supplier

Digital Outcomes & Specialists Approved

The Digital Outcomes and Specialist framework (DOS) RM1043 sits alongside G-Cloud on the Digital Marketplace. The DOS framework is the next level up in due diligence and prior vetting of suppliers. Enabling the procurement of digital teams such as BookingLive, often alongside in-house delivery teams, to deliver online scheduling, booking and reservation style systems.


Microsoft Approved

The Microsoft Preferred Supplier framework is designed to enable faster procurement within Microsoft. Ensuring the highest standards of due diligence are completed on selected suppliers to meet modernized standards with enhanced focus on business goals, expanded visibility, and the agility to adapt for ongoing relevancy as the business needs change.

Appointment Scheduling Software Use Cases

Recycling & Waste Centre Booking System

Parks & Green Spaces Booking System

How we do it

Compliance & Accreditations

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Phone (UK):

0800 1310 342