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We provide appointment scheduling, booking and the purchase of experiences at scale. We are proud to be the leading booking software resource trusted by central and local government departments for over 10 years, optimising the most important citizen engagement journeys.
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Schedule Appointments
Manage appointments and staff via the BookingLive platform. You can publish events at set times, manage resources and add descriptions and available hours – all in one booking app.
Customised Booking Forms
Create booking forms and capture important information. The system’s dashboard allows you to find all the data you need, such as attendee’s information, appointment location and more.
Easy Calendar Management
BookingLive makes it easy to modify and cancel appointments with email and SMS notifications. Manage your capacity and keep track of your calendar with simple calendar management.
Payments, Deposits & Invoicing
30+ gateways allow you to take full or part (deposit) payments, issue refunds and process invoices. Choose from Worldpay, Opayo (Safe Pay), PayPal and more.
Sync Staff Calendars
Say goodbye to double bookings with two way syncing between staff calendars and appointment availability.
Reduce No-shows with SMS
No-shows aren’t good for business. Help customers retain their appointment by sending automatic email and text reminders, shown to reduce no-shows by up to 70%.
Dashboard, Reports & Check-in
Manage your organisation/department more effectively with comprehensive business analytics reports. Easy check-in for attendees.
Multiple Integrations and Plugins
Customise your platform with a huge range of 50+ integrations to meet your needs, including WordPress, Salesforce and so much more.
Automated Scheduled Notifications
BookingLive’s appointment scheduling software sends booking confirmations, appointment reminders and captures customer feedback automatically.
Schedule Appointments
Manage appointments and staff via the BookingLive platform. You can publish events at set times, manage resources and add descriptions and available hours – all in one booking app.
Customised Booking Forms
Create booking forms and capture important information. The system’s dashboard allows you to find all the data you need, such as attendee’s information, appointment location and more.
Easy Calendar Management
BookingLive makes it easy to modify and cancel appointments with email and SMS notifications. Manage your capacity and keep track of your calendar with simple calendar management.
Payments, Deposits & Invoicing
30+ gateways allow you to take full or part (deposit) payments, issue refunds and process invoices. Choose from Worldpay, Opayo (Safe Pay), PayPal and more.
Sync Staff Calendars
Say goodbye to double bookings with two way syncing between staff calendars and appointment availability.
Reduce No-shows with SMS
No-shows aren’t good for business. Help customers retain their appointment by sending automatic email and text reminders, shown to reduce no-shows by up to 70%.
Dashboard, Reports & Check-in
Manage your organisation/department more effectively with comprehensive business analytics reports. Easy check-in for attendees.
Multiple Integrations and Plugins
Customise your platform with a huge range of 50+ integrations to meet your needs, including WordPress, Salesforce and so much more.
Automated Scheduled Notifications
BookingLive’s appointment scheduling software sends booking confirmations, appointment reminders and captures customer feedback automatically.
Head of Operations - Microsoft
"Before discovering BookingLive it was extremely hard for us to compliantly manage bookings for events, socials and meetups. This booking software app has taken all that pain away from this scheduling process by providing a fully scalable, bespoke, GDPR compliant, booking and scheduling system."
★★★★★
Strategic Projects Manager - Cambridgeshire County Council
"I was truly impressed with the level of support that we received from Booking Live. We were allocated our own Project Manager to support us through the initial implementation phase. He was always available and highly responsive, nothing was ever too much trouble and the few problems we did experience were quickly resolved. After the first month, we were directed towards BookingLive’s helpdesk to resolve issues and have continued to receive the same high level of support."
★★★★★
Commercial Manager - Stockton-on-Tees Council
"Excellent from start to finish. We selected BookingLive.com after reviewing the majority of the web UK based booking software providers. They stood out amongst the rest and were able to simply and easily configure their scheduling system to the needs of our businesses AirTrail and GoClimb. Booking Live are professional, provide excellent service and I would definitely recommend them.”
★★★★★
Systems Development & Business Support Officer - East Lothian Council
"We use the booking app for numerous activities and services within the local authority. This booking app has offered a service we previously have been unable to offer to our customers and we have taken a huge volume of online bookings and additional revenue."
★★★★★
Senior Instructor & Administrator - Wokingham Borough Council
"Since we adopted BookingLive in 2017 to replace our previous booking system we've been very satisfied. The software works very well and I have nothing but praise for the support team when speaking with them. The project was delivered on time and budget and has proven to be a cost saving exercise and a considerable saving on our previous booking fees. I'd thoroughly recommend using the scheduling software. It's the right price, the right product and is like Ronseal - it does exactly what it says on the tin."
★★★★★
Senior Operations - Hampshire County Council
"The majority of our bookings are now made by customers in the evening, something which wouldn't have been possible if we hadn't engaged with BookingLive and launched their scheduling software. We have now used the booking app for the activity centre and elsewhere in the Council for making appointment bookings such as green spaces and BBQ pitches."
★★★★★
Head of Central Government Sales - Insight
"The way all booking apps should be done. If you can think of a scheduling or resourcing process you have internally that is currently managed by a person using a spreadsheet or any other form of static record that needs to be manually update and therefore isn't a real-time appointment booking system you need to engage BookingLive to demonstrate the way booking apps should be done."
★★★★★
ICT Business Manager - Guildford Borough Council
"BookingLive have been great from the start - our appointment and scheduling system went live on time and worked immediately. The team have understood that some of our needs are slightly different to their other clients and have configured our booking system app accordingly"
★★★★★
Business Development Manager - Nottinghamshire County Council
"We're happy with the day-to-day functioning of BookingLive. Our website is great and stable, if there ever are any problems they get rectified quickly - communication has definitely improved. The booking app has loads of great features. As well as being extremely powerful I think the admin system looks good. Although this isn’t important in terms of how the system runs, it’s important to me to have a system which looks nice. It’s very user friendly.”
★★★★★
Business Development Manager - Nottinghamshire County Council
"We're happy with the day-to-day functioning of BookingLive. Our website is great and stable, if there ever are any problems they get rectified quickly - communication has definitely improved. The booking app has loads of great features. As well as being extremely powerful I think the admin system looks good. Although this isn’t important in terms of how the system runs, it’s important to me to have a system which looks nice. It’s very user friendly.”
★★★★★
BookingLive created a simple yet powerful fully GDPR compliant event booking and scheduling system for Microsoft, enabling Mircosoft staff and organisers to advertise workshops, take bookings, email participants and produce GDPR compliant reports. Since the go-live, the BookingLive system has helped Microsoft to increase the number of participants exponentially – Increasing participant booking by over 400% per event.
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We have helped thousands of companies successfully launch their appointment scheduling software with multiple integrations, payments and quality customer service. When you use BookingLive, our expert team is on-hand to help you set-up and scale-up with 24/7 bookings and customer support when you need it.
Enjoy comprehensive capabilities and a simple user experience with the BookingLive appointment scheduling platform. And there’s no need to worry about data security. We have robust processes in place, as well as holding accreditation by ISO 27001- the international standard for information security, PCI compliance and Cyber essentials plus.
Proud suppliers to central and local government through a range of agency partners and government frameworks
G-Cloud Approved
We are government-approved through the G-Cloud 10 framework. Public sector departments can purchase our solutions efficiently and confidently. We have 10+ years experience in public sector services, so our range of secure systems and services are suited to government and public sector organisations, giving companies the opportunity to work more efficiently and commercially.
Digital Outcomes & Specialists Approved
The Digital Outcomes and Specialist framework (DOS) RM1043 sits alongside G-Cloud on the Digital Marketplace. The DOS framework is the next level up in due diligence and prior vetting of suppliers. Enabling the procurement of digital teams such as BookingLive, often alongside in-house delivery teams, to deliver online scheduling, booking and reservation style systems.
Microsoft Approved
The Microsoft Preferred Supplier framework enables fast procurement within Microsoft. It ensures high standards of due diligence on selected suppliers to meet modernised standards with a focus on business goals, visibility and the agility to adapt for ongoing relevance as the business needs to change.
G-Cloud Approved
We are government-approved through the G-Cloud 10 framework. Public sector departments can purchase our solutions efficiently and confidently. We have 10+ years experience in public sector services, so our range of secure systems and services are suited to government and public sector organisations, giving companies the opportunity to work more efficiently and commercially.
Digital Outcomes & Specialists Approved
The Digital Outcomes and Specialist framework (DOS) RM1043 sits alongside G-Cloud on the Digital Marketplace. The DOS framework is the next level up in due diligence and prior vetting of suppliers. Enabling the procurement of digital teams such as BookingLive, often alongside in-house delivery teams, to deliver online scheduling, booking and reservation style systems.
Microsoft Approved
The Microsoft Preferred Supplier framework enables fast procurement within Microsoft. It ensures high standards of due diligence on selected suppliers to meet modernised standards with a focus on business goals, visibility and the agility to adapt for ongoing relevance as the business needs to change.
Step 1 - Scope & Discovery
Discovery workshop sessions are held with your senior key stakeholders and our enterprise success manager and senior analyst, to review your business needs and gather key requirements. A Statement of Works including wireframes and technical specifications will be documented, ensuring both parties agree the deliverables to ensure your appointment scheduling software is a success.
Step 2 - Project Delivery
Based on the Statement of Works and a detailed project plan that includes key milestones, resources and deliverables, your enterprise success manager will setup your booking app, import customer and booking data if applicable, complete user acceptance testing and thereafter provide specific training. We work at your pace to maximise success of your booking software.
Step 3 - Testing & Assurance
In addition to manual User Acceptance Testing against the Statement of Works and any custom development, we run automated and functional testing across the booking app. Key stakeholders will be invited to complete a quality assurance review to achieve go live sign off.
Step 4 - Go Live
Once testing is complete, training has been provided and you have received booking app documentation, your customer success manager will schedule the go live. This involved a smooth process from staging to live, allowing rapid return to business as usual. Following go live, we may perform an IT Audit and Quality Assurance review.
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