BookingLive provides scheduling, booking, reservation and purchasing experiences at scale creating powerful personalised citizen experiences. BookingLive has been the leading platform trusted by central and local government departments for 10+ years, optimising the most important citizen engagement journeys.
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Schedule Appointments
Setup and manage schedules for appointments and staff, including descriptions and available hours. Publish events at set times and manage resources in one booking app.
Customised Booking Forms
Within the booking app you can create booking forms to capture the information you need including attendees information, appointment location and more.
Easy Calendar Management
Manage schedule capacity and keep track of customers, appointment history and email correspondence. Easily modify and cancel bookings with email and SMS notification.
Payments, Deposits & Invoicing
Take full or part (deposit) payments, issue refunds and process invoices. Choose from 30+ gateways including Worldpay, Opayo (Sage Pay) and PayPal.
Sync Staff Calendars
Prevent double bookings with two way syncing between staff calendars and the appointment availability within the scheduling system.
Reduce No-shows with SMS
Help your clients to keep their appointment bookings by automatically sending email and text reminders. Shown to reduce no-shows by up to 70%.
Dashboard, Reports & Check-in
Comprehensive business analytics and custom reports that you need to manage your organisation or department. Easy check-in for attendees.
Multiple Integrations and Plugins
BookingLive has 50+ integrations including Salesforce, MS Dynamics, Google Calendar, WordPress and many more.
Automated Scheduled Notifications
Send automated notifications to your customers for booking confirmations, SMS appointment reminders and capture customer feedback automatically.
Schedule Appointments
Setup and manage schedules for appointments and staff, including descriptions and available hours. Publish events at set times and manage resources in one booking app.
Customised Booking Forms
Within the booking app you can create booking forms to capture the information you need including attendees information, appointment location and more.
Easy Calendar Management
Manage schedule capacity and keep track of customers, appointment history and email correspondence. Easily modify and cancel bookings with email and SMS notification.
Payments, Deposits & Invoicing
Take full or part (deposit) payments, issue refunds and process invoices. Choose from 30+ gateways including Worldpay, Opayo (Sage Pay) and PayPal.
Sync Staff Calendars
Prevent double bookings with two way syncing between staff calendars and the appointment availability within the scheduling system.
Reduce No-shows with SMS
Help your clients to keep their appointment bookings by automatically sending email and text reminders. Shown to reduce no-shows by up to 70%.
Dashboard, Reports & Check-in
Comprehensive business analytics and custom reports that you need to manage your organisation or department. Easy check-in for attendees.
Multiple Integrations and Plugins
BookingLive has 50+ integrations including Salesforce, MS Dynamics, Google Calendar, WordPress and many more.
Automated Scheduled Notifications
Send automated notifications to your customers for booking confirmations, SMS appointment reminders and capture customer feedback automatically.
Business Development Manager - Adnams
"The software is adaptable, customisable, scalable and flexible. It has allowed us to focus on delivering an exceptional user journey whilst providing us with essential back office functionality that we were missing in our previous system."
★★★★★
Head of Operations - Microsoft
"Before discovering BookingLive it was extremely hard for us to compliantly manage bookings for events, socials and meetups. This booking software app has taken all that pain away from this scheduling process by providing a fully scalable, bespoke, GDPR compliant, booking and scheduling system."
★★★★★
Strategic Projects Manager - Cambridgeshire County Council
"I was truly impressed with the level of support that we received from Booking Live. We were allocated our own Project Manager to support us through the initial implementation phase. He was always available and highly responsive, nothing was ever too much trouble and the few problems we did experience were quickly resolved. After the first month, we were directed towards BookingLive’s helpdesk to resolve issues and have continued to receive the same high level of support."
★★★★★
Commercial Manager - Stockton-on-Tees Council
"Excellent from start to finish. We selected BookingLive.com after reviewing the majority of the web UK based booking software providers. They stood out amongst the rest and were able to simply and easily configure their scheduling system to the needs of our businesses AirTrail and GoClimb. Booking Live are professional, provide excellent service and I would definitely recommend them.”
★★★★★
Systems Development & Business Support Officer - East Lothian Council
"We use the booking app for numerous activities and services within the local authority. This booking app has offered a service we previously have been unable to offer to our customers and we have taken a huge volume of online bookings and additional revenue."
★★★★★
Senior Instructor & Administrator - Wokingham Borough Council
"Since we adopted BookingLive in 2017 to replace our previous booking system we've been very satisfied. The software works very well and I have nothing but praise for the support team when speaking with them. The project was delivered on time and budget and has proven to be a cost saving exercise and a considerable saving on our previous booking fees. I'd thoroughly recommend using the scheduling software. It's the right price, the right product and is like Ronseal - it does exactly what it says on the tin."
★★★★★
Senior Operations - Hampshire County Council
"The majority of our bookings are now made by customers in the evening, something which wouldn't have been possible if we hadn't engaged with BookingLive and launched their scheduling software. We have now used the booking app for the activity centre and elsewhere in the Council for making appointment bookings such as green spaces and BBQ pitches."
★★★★★
Head of Central Government Sales - Insight
"The way all booking apps should be done. If you can think of a scheduling or resourcing process you have internally that is currently managed by a person using a spreadsheet or any other form of static record that needs to be manually update and therefore isn't a real-time appointment booking system you need to engage BookingLive to demonstrate the way booking apps should be done."
★★★★★
ICT Business Manager - Guildford Borough Council
"BookingLive have been great from the start - our appointment and scheduling system went live on time and worked immediately. The team have understood that some of our needs are slightly different to their other clients and have configured our booking system app accordingly"
★★★★★
Business Development Manager - Nottinghamshire County Council
"We're happy with the day-to-day functioning of BookingLive. Our website is great and stable, if there ever are any problems they get rectified quickly - communication has definitely improved. The booking app has loads of great features. As well as being extremely powerful I think the admin system looks good. Although this isn’t important in terms of how the system runs, it’s important to me to have a system which looks nice. It’s very user friendly.”
★★★★★
Business Development Manager - Nottinghamshire County Council
"We're happy with the day-to-day functioning of BookingLive. Our website is great and stable, if there ever are any problems they get rectified quickly - communication has definitely improved. The booking app has loads of great features. As well as being extremely powerful I think the admin system looks good. Although this isn’t important in terms of how the system runs, it’s important to me to have a system which looks nice. It’s very user friendly.”
★★★★★
Charnwood Borough Council reported that prior to using our booking software, 1 customer booked 28 separate activities with the council in 1 transaction – out of normal office hours in around 30 minutes – it is thought that this would have previously taken 1 officer most of the day and several contacts with the customer.
Resource and facility management scheduling that supports a range of resource and facility scenarios. The booking software app has comprehensive capabilities, whilst presenting a simple and beautiful user experience. BookingLive has extremely robust data security policies and practices in place, as well as holding accreditation by ISO 27001–the international standard for information security, PCI compliance and Cyber essentials plus.
Proud suppliers to central and local government through a range of agency partners and government frameworks
G-Cloud Approved
Our services and solutions are government-approved through the G-Cloud 10 framework, enabling public sector departments to purchase our solutions with ease, speed, and confidence. With over 10 years experience in public sector services, our range of secure systems and services are ideally suited to accelerate efficiency within government and the public sector organisations.
Digital Outcomes & Specialists Approved
The Digital Outcomes and Specialist framework (DOS) RM1043 sits alongside G-Cloud on the Digital Marketplace. The DOS framework is the next level up in due diligence and prior vetting of suppliers. Enabling the procurement of digital teams such as BookingLive, often alongside in-house delivery teams, to deliver online scheduling, booking and reservation style systems.
Microsoft Approved
The Microsoft Preferred Supplier framework is designed to enable faster procurement within Microsoft. Ensuring the highest standards of due diligence are completed on selected suppliers to meet modernized standards with enhanced focus on business goals, expanded visibility, and the agility to adapt for ongoing relevancy as the business needs change.
G-Cloud Approved
Our services and solutions are government-approved through the G-Cloud 10 framework, enabling public sector departments to purchase our solutions with ease, speed, and confidence. With over 10 years experience in public sector services, our range of secure systems and services are ideally suited to accelerate efficiency within government and the public sector organisations.
Digital Outcomes & Specialists Approved
The Digital Outcomes and Specialist framework (DOS) RM1043 sits alongside G-Cloud on the Digital Marketplace. The DOS framework is the next level up in due diligence and prior vetting of suppliers. Enabling the procurement of digital teams such as BookingLive, often alongside in-house delivery teams, to deliver online scheduling, booking and reservation style systems.
Microsoft Approved
The Microsoft Preferred Supplier framework is designed to enable faster procurement within Microsoft. Ensuring the highest standards of due diligence are completed on selected suppliers to meet modernized standards with enhanced focus on business goals, expanded visibility, and the agility to adapt for ongoing relevancy as the business needs change.
Step 1 - Scope & Discovery
Discovery workshop sessions are held with your senior key stakeholders and our enterprise success manager and senior analyst, to review your business needs and gather key requirements. A Statement of Works including wireframes and technical specifications will be documented, ensuring both parties agree the deliverables to ensure your appointment scheduling software is a success.
Step 2 - Project Delivery
Based on the Statement of Works and a detailed project plan that includes key milestones, resources and deliverables, your enterprise success manager will setup your booking app, import customer and booking data if applicable, complete user acceptance testing and thereafter provide specific training. We work at your pace to maximise success of your booking software.
Step 3 - Testing & Assurance
In addition to manual User Acceptance Testing against the Statement of Works and any custom development, we run automated and functional testing across the booking app. Key stakeholders will be invited to complete a quality assurance review to achieve go live sign off
Step 4 - Go Live
Once testing is complete, training has been provided and you have received booking app documentation, your customer success manager will schedule the go live. This involved a smooth process from staging to live, allowing rapid return to business as usual. Following go live, we may perform an IT Audit and Quality Assurance review.
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