Trusted by Central Government and Local Authorities

Councils nationwide are transforming how residents access their recycling centres. BookingLive’s HWRC appointment booking system gives councils full control over slot allocation, site traffic, and waste-stream management – while making it easy for citizens to book, amend, or cancel their visits online.

 

 

 

 

 

Smarter Waste-Site Management for Councils & Residents

Traditional queue-based systems create unnecessary delays and frustration. With BookingLive, councils can control access to recycling centres, balance site traffic, and gather accurate data on usage – all through one secure platform.

  • 24/7 online booking and cancellation access for residents
  • Configurable slot limits per site, vehicle type, or waste stream
  • Instant email/SMS confirmations and reminders
  • Optional postcode validation and vehicle registration capture
  • Fully WCAG 2.1 AA compliant and mobile-friendly

 

 

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Built to Support Waste and Recycling Operations

Designed for councils managing single or multiple HWRCs, BookingLive delivers automation, insight, and citizen convenience in one solution.

  • G-Cloud listed & ISO-certified for security and compliance
  • Integration-ready with waste-management systems and CRM platforms
  • Real-time reporting on attendance, waste type, and site load
  • Scalable to multiple sites, boroughs, or contractors
  • Supports digital-inclusion and sustainability goals

 

 

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How Councils Use BookingLive at HWRCs

Household Waste Recycling Centre Access

Household Waste Recycling Centre Access

Residents can pre-book slots online, receive confirmations, and show digital passes on arrival.

 

 

Commercial or Permit-Only Visits

Commercial or Permit-Only Visits

Manage trade waste access separately with payment options and permit verification.

 

 

Bulky Item Drop-Offs

Bulky Item Drop-Offs

Enable dedicated booking slots for large household items, reducing site congestion.

 

 

Green Waste & Composting Facilities

Green Waste & Composting Facilities

Track demand for seasonal green waste collections and manage capacity dynamically.

 

 

Vehicle Registration Controls

Vehicle Registration Controls

Limit repeat visits, validate local postcodes, or block restricted vehicle types.

 

 

Data & Reporting for Waste Insights

Data & Reporting for Waste Insights

Capture live metrics on site usage, load balancing, and recycling rates for council reporting.

 

 

What Customers Say

Digital Transformation Outcomes for
Charnwood Borough Council

The benefits of implementing our appointment scheduling software for managing bookings are vast. In a recent digital transformation report the BookingLive customer Charnwood Borough Council saw substantial benefits and cost savings for internal departments and the access to services for the local constituents they serve.

 

 

Improved Citizen Engagements

Charnwood Borough Council’s digital transformation report showed 85% of citizens were satisfied or very satisfied with the new BookingLive Solutions – no one was dissatisfied. 91% of those that answered were satisfied or very satisfied with the ease of booking. 88% rated the service good and above. Considering the needs of all citizens, the BookingLive solutions focus on accessibility is not an afterthought, but a core principle of our development process that is designed from ideation through to delivery.

Discover how to increase citizen engagement and save costs with online booking automation.

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Data Driven Growth

  • 93% of bookings were completed online
  • 68% drop in phone calls – freeing up admin time
  • 50% continued decrease in administrative tasks
  • 67% more Wild Card memberships sign-ups
  • 29 hours reduction in required resources from CC advisors
  • The robust database is updated in real-time
  • Large decrease in human-related errors and data errors

After Charnwood Borough Council adopted our software solution, they saw amazing results. For example, one customer booked 28 different activities with the council in one transaction. This transaction took 30 minutes and was made out of standard office hours. This order would have previously taken one officer the majority of the day and several contacts with the customer. We continue to help local authorities and governments achieve success.

 

 

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BookingLive scheduling and booking system

Complex Systems - Elegantly Secure & Simple

BookingLive helps local authorities and central government to build large, complex solutions that fit within their internal processes. BookingLive’s software boasts a comprehensive range of capabilities without being complicated. It’s simple user experience puts the customer first and provides a streamlined digital experience. With robust data security policies, we hold accreditation by ISO 27001 – the international standard for information security, PCI compliance and Cyber essentials plus.

Our booking app also has an open API framework. This allows organisations to integrate with existing calendars, POS systems, payment gateways, CRMS and more. This provides the consolidation of data and a holistic view of your citizens and users.

 

 

Approved Government Suppliers

Our team of experts at BookingLive are thrilled to supply central and local government with our booking services. Our scheduling systems have been approved by multiple government frameworks.

G-Cloud Approved

Our comprehensive software solutions and services have been approved by the government through the G-Cloud 10 framework. From this, public sector organisations can purchase our software solutions with both ease and confidence. Our amazing team of experts have over 10 years of experience to deliver secure systems. BookingLive’s work has accelerated the efficiency of operations within government and local authorities.

 

 

digital outcomes and specialist BookingLive Supplier

Digital Outcomes & Specialists Approved

The Digital Outcomes and Specialist framework (DOS) RM1043 have approved BookingLive’s comprehensive services. Alongside other frameworks in the Digital Marketplace such as G-Cloud, the DOS is at a high level in due diligence and prior vetting of suppliers. The DOS framework allows digital teams such as us at BookingLive to deliver advanced online booking and reservation systems.

 

 

microsoft-preferred-supplier-booking-system

Microsoft Approved

We are part of the Microsoft Preferred Supplier framework. To achieve this recognition, we met the highest modernised standards with a focus on business goals, expanded visibility and the agility to adapt in order to stay relevant as business needs change.

 

 

Compliance & Accreditations

 

 

 

 

 

Local Government Client Case Studies

Wokingham Borough Council | Case Study

Buckinghamshire Local Authority | Case Study

Other Local Government Appointment Scheduling Software Solutions

Government Recycling & Waste Centre Booking System

Government Courses & Classes Booking System

Government Leisure Booking System

Government Appointment Booking System

How we do it

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