Trusted by Central Government and Local Authorities

From parking permit requests to enforcement hearings and appeals, councils face increasing demand for streamlined, transparent processes. BookingLive’s Parking & Enforcement appointment system helps local authorities simplify administration, automate citizen engagement, and ensure full compliance – reducing queues, paperwork, and manual scheduling.

 

 

 

Simplify Scheduling and Compliance for Your Enforcement Teams

BookingLive enables councils to manage every aspect of parking and enforcement scheduling in one place – from resident permit renewals to evidence reviews.
By putting self-service booking in citizens’ hands, your staff can focus on enforcement, not admin.

  • 24/7 online booking for permits, hearings, or inspections
  • Configurable appointment types (enforcement review, evidence submission, vehicle release)
  • Secure document upload and data capture
  • Integration with enforcement and payment systems (e.g., Chipside, Imperial, Civica)
  • Fully WCAG 2.1 AA compliant and mobile-friendly

 

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Purpose-Built for Parking & Enforcement Services

Designed for councils managing traffic regulation, civil enforcement, and parking administration, BookingLive combines automation, compliance, and data insights to keep your operations efficient and transparent.

  • G-Cloud listed & ISO-certified for compliance
  • Integration-ready with enforcement and case-management tools
  • Real-time dashboards for tracking appeals and hearings
  • Role-based access for enforcement teams and contractors
  • Scalable for single boroughs or regional enforcement partnerships

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How Councils Use BookingLive for Parking & Enforcement

Parking Permit Applications

Parking Permit Applications

Residents book appointments or submit renewal requests online, with secure payment and verification.

 

Enforcement Hearings & Appeals

Enforcement Hearings & Appeals

Schedule citizen hearings or evidence reviews with automated reminders and document uploads.

 

Vehicle Release Appointments

Vehicle Release Appointments

Manage booking slots for impound release, reducing queues and wait times.

 

Site Inspections & Compliance Checks

Site Inspections & Compliance Checks

Schedule enforcement officer visits and track case outcomes in real time.

 

Disabled Parking (Blue Badge) Appointments

Disabled Parking (Blue Badge) Appointments

Coordinate assessments and application reviews securely.

 

Penalty Charge Notice (PCN) Reviews

Penalty Charge Notice (PCN) Reviews

Enable residents to book discussions or submit appeals for PCN disputes.

What Customers Say

Digital Transformation Outcomes for
Charnwood Borough Council

The benefits of implementing our appointment scheduling software for managing bookings are vast. In a recent digital transformation report the BookingLive customer Charnwood Borough Council saw substantial benefits and cost savings for internal departments and the access to services for the local constituents they serve.

 

Improved Citizen Engagements

Charnwood Borough Council’s digital transformation report showed 85% of citizens were satisfied or very satisfied with the new BookingLive Solutions – no one was dissatisfied. 91% of those that answered were satisfied or very satisfied with the ease of booking. 88% rated the service good and above. Considering the needs of all citizens, the BookingLive solutions focus on accessibility is not an afterthought, but a core principle of our development process that is designed from ideation through to delivery.

Discover how to increase citizen engagement and save costs with online booking automation.

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Data Driven Growth

  • 93% of bookings were completed online
  • 68% drop in phone calls – freeing up admin time
  • 50% continued decrease in administrative tasks
  • 67% more Wild Card memberships sign-ups
  • 29 hours reduction in required resources from CC advisors
  • The robust database is updated in real-time
  • Large decrease in human-related errors and data errors

After Charnwood Borough Council adopted our software solution, they saw amazing results. For example, one customer booked 28 different activities with the council in one transaction. This transaction took 30 minutes and was made out of standard office hours. This order would have previously taken one officer the majority of the day and several contacts with the customer. We continue to help local authorities and governments achieve success.

 

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BookingLive scheduling and booking system

Complex Systems - Elegantly Secure & Simple

BookingLive helps local authorities and central government to build large, complex solutions that fit within their internal processes. BookingLive’s software boasts a comprehensive range of capabilities without being complicated. It’s simple user experience puts the customer first and provides a streamlined digital experience. With robust data security policies, we hold accreditation by ISO 27001 – the international standard for information security, PCI compliance and Cyber essentials plus.

Our booking app also has an open API framework. This allows organisations to integrate with existing calendars, POS systems, payment gateways, CRMS and more. This provides the consolidation of data and a holistic view of your citizens and users.

 

Approved Government Suppliers

Our team of experts at BookingLive are thrilled to supply central and local government with our booking services. Our scheduling systems have been approved by multiple government frameworks.

G-Cloud Approved

Our comprehensive software solutions and services have been approved by the government through the G-Cloud 10 framework. From this, public sector organisations can purchase our software solutions with both ease and confidence. Our amazing team of experts have over 10 years of experience to deliver secure systems. BookingLive’s work has accelerated the efficiency of operations within government and local authorities.

 

digital outcomes and specialist BookingLive Supplier

Digital Outcomes & Specialists Approved

The Digital Outcomes and Specialist framework (DOS) RM1043 have approved BookingLive’s comprehensive services. Alongside other frameworks in the Digital Marketplace such as G-Cloud, the DOS is at a high level in due diligence and prior vetting of suppliers. The DOS framework allows digital teams such as us at BookingLive to deliver advanced online booking and reservation systems.

 

microsoft-preferred-supplier-booking-system

Microsoft Approved

We are part of the Microsoft Preferred Supplier framework. To achieve this recognition, we met the highest modernised standards with a focus on business goals, expanded visibility and the agility to adapt in order to stay relevant as business needs change.

 

Compliance & Accreditations

 

 

 

Local Government Client Case Studies

Wokingham Borough Council | Case Study

Buckinghamshire Local Authority | Case Study

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How we do it

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