The online booking and reservation software provider is making the free call and email deflector tool available to local government across the UK to signpost users faster and more efficiently to the pages and information they most need.
BookingLive, a Software-as-a-Service company recently launched its new HQ in Cardiff’s dynamic tech hub after securing £1.31m in new investment from Blackfinch Ventures and the Development Bank of Wales to fund expansion to the US. The firm provides software systems for firms across sectors to manage online bookings, scheduling, reservations, registrar systems, payments, and wider digital customer interactions.
Over the coming week they are going to market with a free solution to help local authorities and their populations deal with the unprecedented call and email volumes hitting during the current crisis, a COVID-19 Bot that they will place on their website to immediately signpost the public directly to the valuable info they seek. This will reduce the number of calls and emails received by providing accurate, real-time and specific information to citizens across the local authority. To date, local authorities have used the AI-bot to provide information on bin collection, appointment times, green space access and council tax payments, whilst noticing a reduction of citizen enquiries by 40%.
BookingLive are also working on a next phase solution, using the Bot to push users directly to the booking, cancellation and re-scheduling pages they need from councils’ booking systems.
BookingLive’s Welsh Founder and CEO Vinnie Morgan said:
“I think all businesses are looking for ways to help out in the crisis. We’re using our innovation to release pressure from the local authorities, saving their time and resources, and helping the public get the critical information they most need faster and more efficiently.”
BookingLive was set up in 2014, and provides online booking and reservation software to over 700 private and public sector customers. Its Enterprise system clients include Microsoft, BMW, Universal Music Group, the BBC, CAPITA, The City of Westminster, and numerous other public sector agencies across the UK. The firm plans to more than double revenues during 2020 – and a recruitment drive is now underway to hire at least seven new employees for the new Cardiff office.
Results from BookingLive’s Online Scheduling and Booking system for Charnwood Borough Council, for example, have been hugely impressive, with large reductions in calls, administrative tasks, and a big rise in relevant web page hits by the public.
Interested local authorities can contact: firstname.lastname@example.org
or call: +1 (0)117 933 8632.