Secure, Reliable Hosting for BookingLive Customers

Enterprise-Grade Cloud Hosting on AWS

BookingLive is hosted on Amazon Web Services (AWS) in the UK (London region), using highly available, fault-tolerant infrastructure designed for performance and resilience

Our hosting environment is built across multiple AWS Availability Zones, ensuring continuity of service even in the event of infrastructure or data-centre failure.

Key benefits include:

• High availability with automatic failover
• Scalable infrastructure that adapts to demand
• Low latency and fast performance
• UK-based data processing and storage

ISO 27001 & Cyber Essentials Plus Certified

BookingLive holds the following security accreditations:

• ISO/IEC 27001 – the international standard for information security management systems

• Cyber Essentials Plus – independently verified protection against common cyber threats

• ISO 9001 – quality management systems

Both BookingLive and AWS maintain these certifications, providing assurance that recognised best practices are followed across people, processes and technology

Defence-in-Depth Security Architecture

Our platform follows a layered security approach covering physical, operational and system security.

Physical Security

• AWS data centres with 24/7 on-site security

• Controlled perimeter access with monitoring and surveillance

• Multi-factor authentication for authorised personnel

• All access logged and routinely audited

Network & Infrastructure Security

• Dedicated Virtual Private Cloud (VPC) for environment isolation

• Secure Application Load Balancer allowing HTTPS only (port 443)

• Encrypted traffic between services

• Firewalls, security groups and VPN-restricted administrative access

Data Protection & Encryption

Protecting customer data is a core priority.

• All data encrypted at rest and in transit

• Databases encrypted using AES-256

• Separate database per customer to prevent cross-tenant access

• Secure backups retained for 30 days

• UK-based data processing and storage

BookingLive does not store cardholder data. All payments are handled securely by third-party payment providers, with BookingLive receiving tokenised confirmations only

High Availability, Backups & Disaster Recovery

BookingLive’s platform is designed to minimise downtime and recover rapidly from incidents.

• Auto-scaling application servers across multiple availability zones
• Automatic database failover in the event of failure
• Daily encrypted backups with point-in-time recovery
• Disaster recovery processes supported by AWS auto-scaling and redundancy

Most infrastructure failures are handled seamlessly with little or no customer impact.

Proactive Monitoring & Threat Management

• 24/7 infrastructure and performance monitoring

• Centralised logging for audit and troubleshooting

• Regular OS patching and vulnerability remediation

• External penetration testing conducted by accredited security providers

• Incident response managed in line with defined SLAs

Strict Access Controls & Staff Security

• Administrative access restricted to authorised personnel only

• Secure VPN and LDAPS authentication for internal access

• Role-based access controls and logging

• All BookingLive staff undergo background checks, including enhanced DBS

• Ongoing staff training in data protection and information security policies

Compliance-Ready for Public & Enterprise Organisations

BookingLive’s security posture supports organisations with strict governance requirements, including:

• Public sector bodies

• Education providers

• Healthcare and regulated services

• Large enterprise customers

Security documentation, certifications and compliance evidence are available on request.

Security You Can Trust

BookingLive combines certified information security management, resilient cloud hosting and proven operational controls to deliver a secure, reliable booking platform.

If you require further details on our security architecture, compliance certifications or hosting model, our team will be happy to help.