Trusted by Central Government and Local Authorities

From street works permits to environmental inspections, councils manage thousands of civic permissions and site visits each year. BookingLive’s Permitting & Civic Inspections booking software simplifies application scheduling, reduces administrative load, and gives officers and residents full visibility of every inspection or permit request.

 

 

 

Digitise Every Step of the Permit and Inspection Process

Manual scheduling leads to missed inspections, duplicated bookings, and compliance risks. BookingLive centralises your civic inspection operations, enabling residents, contractors, and officers to coordinate quickly and transparently.

  • 24/7 online booking and permit application management
  • Configurable approval workflows and notification triggers
  • Location-based scheduling with integrated mapping tools
  • Integration with back-office and GIS systems (e.g., Confirm, Uniform, Idox)
  • Fully WCAG 2.1 AA compliant and mobile-friendly

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Purpose-Built for Public Works, Inspections & Permits

Designed for councils managing highways, environmental health, and civic spaces, BookingLive provides a scalable solution that automates inspections, standardises workflows, and enhances compliance oversight.

  • G-Cloud listed & ISO-certified
  • Integration-ready with permitting and asset management platforms
  • Real-time reporting on permit volume and inspection completion
  • Role-based access for internal teams and contractors
  • Scalable across departments, regions, or partner agencies

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How Councils Use BookingLive for Permitting & Civic Inspections

Highways & Street Works Permits

Highways & Street Works Permits

Contractors submit permit requests and book inspections with automated approvals and updates.

 

Environmental Health Inspections

Environmental Health Inspections

Schedule hygiene, safety, or premises checks with full audit tracking.

 

Construction & Scaffolding Permits

Construction & Scaffolding Permits

Manage temporary works applications, payments, and compliance visits online.

 

Parks & Public Space Permits

Parks & Public Space Permits

Coordinate bookings for events, filming, or maintenance activities.

 

Civic Building Inspections

Civic Building Inspections

Automate safety checks and access control for council properties.

 

Licence & Regulatory Inspections

Licence & Regulatory Inspections

Schedule regular inspections for taxis, food vendors, or other licensed services.

What Customers Say

Digital Transformation Outcomes for
Charnwood Borough Council

The benefits of implementing our appointment scheduling software for managing bookings are vast. In a recent digital transformation report the BookingLive customer Charnwood Borough Council saw substantial benefits and cost savings for internal departments and the access to services for the local constituents they serve.

 

Improved Citizen Engagements

Charnwood Borough Council’s digital transformation report showed 85% of citizens were satisfied or very satisfied with the new BookingLive Solutions – no one was dissatisfied. 91% of those that answered were satisfied or very satisfied with the ease of booking. 88% rated the service good and above. Considering the needs of all citizens, the BookingLive solutions focus on accessibility is not an afterthought, but a core principle of our development process that is designed from ideation through to delivery.

Discover how to increase citizen engagement and save costs with online booking automation.

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Data Driven Growth

  • 93% of bookings were completed online
  • 68% drop in phone calls – freeing up admin time
  • 50% continued decrease in administrative tasks
  • 67% more Wild Card memberships sign-ups
  • 29 hours reduction in required resources from CC advisors
  • The robust database is updated in real-time
  • Large decrease in human-related errors and data errors

After Charnwood Borough Council adopted our software solution, they saw amazing results. For example, one customer booked 28 different activities with the council in one transaction. This transaction took 30 minutes and was made out of standard office hours. This order would have previously taken one officer the majority of the day and several contacts with the customer. We continue to help local authorities and governments achieve success.

 

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BookingLive scheduling and booking system

Complex Systems - Elegantly Secure & Simple

BookingLive helps local authorities and central government to build large, complex solutions that fit within their internal processes. BookingLive’s software boasts a comprehensive range of capabilities without being complicated. It’s simple user experience puts the customer first and provides a streamlined digital experience. With robust data security policies, we hold accreditation by ISO 27001 – the international standard for information security, PCI compliance and Cyber essentials plus.

Our booking app also has an open API framework. This allows organisations to integrate with existing calendars, POS systems, payment gateways, CRMS and more. This provides the consolidation of data and a holistic view of your citizens and users.

 

Approved Government Suppliers

Our team of experts at BookingLive are thrilled to supply central and local government with our booking services. Our scheduling systems have been approved by multiple government frameworks.

G-Cloud Approved

Our comprehensive software solutions and services have been approved by the government through the G-Cloud 10 framework. From this, public sector organisations can purchase our software solutions with both ease and confidence. Our amazing team of experts have over 10 years of experience to deliver secure systems. BookingLive’s work has accelerated the efficiency of operations within government and local authorities.

 

digital outcomes and specialist BookingLive Supplier

Digital Outcomes & Specialists Approved

The Digital Outcomes and Specialist framework (DOS) RM1043 have approved BookingLive’s comprehensive services. Alongside other frameworks in the Digital Marketplace such as G-Cloud, the DOS is at a high level in due diligence and prior vetting of suppliers. The DOS framework allows digital teams such as us at BookingLive to deliver advanced online booking and reservation systems.

 

microsoft-preferred-supplier-booking-system

Microsoft Approved

We are part of the Microsoft Preferred Supplier framework. To achieve this recognition, we met the highest modernised standards with a focus on business goals, expanded visibility and the agility to adapt in order to stay relevant as business needs change.

 

Compliance & Accreditations

 

 

 

Local Government Client Case Studies

Wokingham Borough Council | Case Study

Buckinghamshire Local Authority | Case Study

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How we do it

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