Rick Stein Case Study

Celebrity chef, Rick Stein, opened a cookery school in Padstow. The cookery school primarily offers seafood courses, but occasionally offer other courses such as Indian street food and Spanish tapas. Back in 2014, they were looking to implement a new booking system that satisfied the high standard of customer experience expected.

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Project overview

Industry - Private Sector

Cookery school with courses and classes

System Go Live Dates

Rick Stein’s Cookery School system has been live since February 2015

System Highlights

Their system is now fully automated with flexible payment solutions

Industry - Private Sector

Cookery school with courses and classes

System Go Live Dates

Rick Stein’s Cookery School system has been live since February 2015

System Highlights

Their system is now fully automated with flexible payment solutions

Challenges and Needs

  • The cooking school were struggling with finding a system that meets all of their needs and were looking for a bespoke build.
  • They were looking to take full and part payments from their customers, along with the ability to process vouchers.
  • The school wanted the ability to run in-depth reports based on their bookings and payments.
  • They communicate with their customers through email and wanted that to sync up with their booking system.

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Outcome After Using BookingLive

  • They were able to send automated, and customized, email notifications to their customers after implementing our software.
  • The school now have the ability to run automated reports based on their orders, events, attendees, payments and customers.
  • Able to take full/ part online payments as well as processing vouchers in their centralised system.

The Booking Journey

Product Selection

Time & Date Selection

Data Capture

4 Step Process for Booking System Implementation

Step 1 - Scope & Discovery

Workshop sessions to review business case and gather key requirements Produce a Statement of Works including wireframes and technical specification Show and tell of proposed solution Sign off and agreement from key stakeholders

Step 2 - Project Delivery

Produce a Project Plan detailing key milestones, resources and deliverables Produce a User Acceptance Test Plan Produce a Training Plan Allocate resource and setup system tools Development delivered in accordance to agreed release cycles

Step 3 - Testing & Assurance

Internal automated and functional testing User Acceptance Testing by Client against the specification of works All other agreed testing procedures Quality Assurance review by key stakeholders

Step 4 - Go Live

Client training Complete internal go live procedure Documentation produced Deployment from staging to live environment A smooth and rapid return to business as usual IT Audit and Quality Assurance review Initiate support agreement and Service Level Agreements

Multi Device Platform

A truly multi device platform designed for the highest quality customer experiences. Allowing your customers the convenience that they expect and demand.

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Key Benefits Include

  • Replace your paper diary and old IT systems
  • Avoid double bookings and Free up your admin time
  • Get competitive advantage
  • Allow your staff to view customer data remotely
  • Increase revenue with 24/7 bookings and up-selling products
  • Industry expert setup and training from a BookingLive on-boarding specialist.

Next Steps

We are on a mission to improve the way organisations interacts with their users. Contact us today to see a live demonstration and to discuss your requirements further.