Beginner’s Guide to Online Booking Systems

Don’t know anything about Online Booking Systems but want to find out more? Here you can find out all you need to know.

What is an Online Booking System?

An online booking system is software that gives the customer a way to pay for an activity through a website. So there is no more booking over the phone, sending an enquiry form and waiting to see if you can book that time or having to print out a booking form and then posting it.

How does an Online Booking System work?

An online booking system is all within your website so a customer will look through your website and choose an activity. There will then be a button next to that activity which says book, after clicking on this the customer will give their information, including names of all the participants and medical information. The customer will then give their card details to pay through a secure payment gateway. All this information will then be displayed in a secure Content Management System which needs a login and password to access.

How is an Online Booking System useful to Businesses?

  1. It means that a customer doesn’t have to call you up to book an activity so it frees up the phones and employees times.
  2. All the information about a customer is put into the computer by the customer. So all you will have to do is look up a particular activity and all the data is there.
  3. Bookings can happen at any time of the day or night by anyone around the world.
  4. The payments are taken straight away so there is no need for deposits or cheques to be sent through the post.
  5. The customer can see all the times that are free and book the one which suits them best.
  6. If you decide to use Groupon, Living Social, kgb deals or any other social selling network, customers can redeem their vouchers easily through your website.

Are the payments secure?

The payments are very safe. There are a number of payment gateways that are used and they all work very hard to keep the money secure and to prevent fraud. We use very well known and trusted payment gateways including PayPal and and Google Checkout.

Have more questions? Look at BookingLive’s frequently asked questions or contact us.

Tel: 0117 933 8632