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Here at Booking Live, we've worked with numerous activity centres and tour providers on various activity booking system and tour operator software installations. Read on to see a typical customer journey, which in this case surrounds an activity centre. Following this you can view client case studies to see how activity and tour businesses use activity booking systems. |
John has been running his activity centre for three years. His business started as a small water sports centre which initially offered kayaking activities. John has steadily grown his business since its launch so it now offers over 20 different activities and multi-day boat tours. Alongside this John has hired a whole team of staff, but is finding it difficult to manage bookings and resources such as team members and boats.
Having used a paper-based system for years John knew it was time to switch to an online activity booking system.
John and his team highlighted the main problems they were having:
- Staff spending majority of their time on the phone
- Double bookings
- Time-consuming process to update activities displayed on website
- Unable to monitor business due to lack of reports
- Competitors offering online booking
John and his team put together a list of features their competitor's online activity booking system offered and other features they were looking for.
- Mobile optimised website and booking system
- Reports: financial and marketing
- Multi-day bookings
Vaguely knowing what he wanted, John researched activity booking systems and tour operator software and compared their features against one another. John found Booking Live's website to be the most helpful, with a whole host of resources in place.
By reading relevant case studies about similar businesses as well as taking part in a webinar demo, John was able to see Booking Live's activity booking system integrating seamlessly with his activity centre.
John contacted Booking Live's Sales Team where he was provided a breakdown of costs.
John compared the quotes he'd been given and found Booking Live to be the most cost effective. He signed the contract and within 8 weeks his activity booking system was live.
By implementing Booking Live, John's activity centre success grew within a matter of weeks. In fact John's business doing so well that he's going to set up another activity centre in France. Here he's going to offer international tours through us of Booking Live's tour operator software.
John's so pleased with the expert service he's received from Booking Live that he'll be expanding his use of the system too, making full use of various currency and language features that are available.
Now John is one of many happy Booking Live clients.
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Wild Wood & Craggy Island
"Wild Wood has been a success and part of it is down to our Booking Software - 99% of our bookings have come through Booking Live and it is working very well! We really like working with Booking Live - they have the same passion with what they do as we have."
All Out Adventures
"What impressed us most about Booking Live is their ability not only to design a cutting edge website but also design and implement state of the art booking system software. We recommend Booking Live without hesitation."
Find out how we can improve your Activity and Tour Centre's success by getting in touch today.
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