Rick Stein’s Cookery Class and Course Online Booking & Online Scheduling System

Welcome to the report on why Rick Stein’s Cookery school chose BookingLive to provide its online booking services, online scheduling tools and appointment booking systems. This report will cover the key information in the decision-making process, the project requirements and solution.

Rick Stein’s Project Detail

Project Overview

Booking Live Booking Software Deployment

Celebrity chef, Rick Stein, opened a cookery school in Padstow. The cookery school primarily offers seafood courses, but occasionally offer other courses such as Indian street food and Spanish tapas. Back in 2014, they were looking to implement a new appointment scheduling and booking system that satisfied the high standard of customer experience expected. BookingLive provides an industry-leading scheduling software solution, enabling 24/7 customer bookings, accepting payments via credit cards immediately. The ability for Rick Stein’s cookery school to place their appointments online, and place a live booking page on their website has drastically improved the student and user experience.

Online booking and scheduling system

Project Requirements

  • The cooking school were struggling with finding a system that meets all of their needs and were looking for a bespoke build.
  • They were looking to take full and part payments from their customers, along with the ability to process vouchers.
  • The school wanted the ability to run in-depth reports in real-time based on their bookings and payments. 
  • They communicate with their customers through email and wanted that to sync up with their booking system.
Online booking and scheduling system

Project Solutions

  • They were able to send automated, and customized, email notifications to their customers after implementing BookingLive’s scheduling software.
  • The school now have the ability to run automated reports based on their orders, events, attendees, payments and customers.
  • Able to take full/ part online payments as well as processing vouchers in their centralised system.

A truly multi-device platform designed for the highest quality customer experience. Allowing users and customer the convenience they expect.

Solution Visual

Online booking and scheduling system

Product Selection: When a customer lands on their booking system they’ll have the option to choose from a variety of courses that are available.

Online booking and scheduling system

Time Selection: After the customer selects a course, they will then have to select a time and date they would like to attend. 

Online booking and scheduling system

Data Capture: Once they have chosen a course and suitable time to attend – they will fill in a data capture form. The form can be customised to collect the data you desire. Once this is complete they will receive an email confirmation.

Online booking and scheduling system

Find Out More

Find out more about BookingLive and its partnership with organisations going through digital transformation, and how BookingLive can bring its 10+ years of successfully servicing global enterprises to support you with your department’s digital goals, please contact us via email, or call +1 (0)117 933 8632 to speak with one of our public sector solutions specialists.

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