School's OUT, but Online Booking is in!
As more and more parents are working full-time and as government regulations are becoming increasingly strict, online booking providers have noticed an increase in the amount of after-school club and school holiday providers who are looking for online booking software solutions.
School's OUT are a great example of a children's holiday club provider who have implemented Booking Live in to their business. School's OUT pride themselves on providing high quality childcare throughout a number of settings in East Anglia. When asked how they achieve this, Catherine Deans - Business Development Manager - explained that School's OUT "constantly strive to provide a fun, happy environment for children where parents are happy to leave them for the day".
Catherine explains the biggest challenge School's OUT have faced as a business was "managing the demand for bookings via telephone, which is why we needed an online, self-managed booking solution that would be available 24 hours a day. Before Booking Live we used a booking system which was created for children's nursery settings. We adapted this to suit the needs of the holiday clubs, but it wasn't keeping up with demand. Prior to Booking Live, all bookings were made via phone or email and admin tasks were therefore very time consuming and 'people heavy'".
School's OUT chose were looking for an online booking system to "alleviate the challenges we faced and to make our system available 24/7". They found Booking Live because it met these requirements and "offered the option of payment on booking, negating the need for post-holiday invoicing and subsequent auditing and debtor management".
When searching for an online booking system, School's OUT had the following set of criteria in place:
- The ability to provide flexible options to customers
- The ability to take full personal/medical details (which can then be back-office accessible)
- Printing of registers
- Integrations with PayPal and Mailchimp
Faced with lengthy search results from Google, Catherine explains that Booking Live booking software stood out as "it could meet all the requirements for School's OUT, as well as already supplying to similar businesses. Booking Live's initial contact response times regarding system requirements also played a part in our decision, as they were able to provide us with answers quickly".
Catherine advises businesses who are in the process of looking for booking software "take their time and ensure the system can achieve all they need. We would definitely recommend Booking Live to businesses with the same needs as ours".
"Since implementing Booking Live, customers can self-manage and book. The booking system is very customisable, once you get the hang of the configuration process. We are receiving very positive feedback from the customers that have used the Booking Live system, which bodes well for the future". School's OUT are aiming to continue their business growth and plan to develop across the whole of East Anglia with the help of Booking Live software.