Stone Events Case Study

Stones Events are a distinguished food and event design company delivering luxury parties, weddings and corporate events throughout the UK. With over 10 years experience in the catering industry, Stones Events are able to provide everything from cocktails to canapés for product launches, press events, private celebrations, sit-down dinners for award ceremonies, corporate events and weddings. Through hard work and a shared passion for perfection, Stones Events has the reputation of one of the catering industry’s elite, earning exclusive or preferred caterer status at a list of esteemed venues, and with a catalogue of leading brands.

Project overview

Industry - Private Sector

Corporate events, weddings and luxury parties

System Requirements

Improve booking process and help grow the brand

Mobile Friendly

Bookings can be made at any time and on any device

Industry - Private Sector

Corporate events, weddings and luxury parties

System Requirements

Improve booking process and help grow the brand

Mobile Friendly

Bookings can be made at any time and on any device

Challenges and Needs

  • Stones Events needed a robust booking system which would propel their already successful business to new heights
  • Needed a booking system in order to remove the stress of all of our clients booking over the telephone, an extremely time consuming process
  • Prior to using BookingLive, all bookings were taken manually over the phone using a paper based system.

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4 Step Process for Booking System Implementation

Step 1 - Scope & Discovery

Workshop sessions to review business case and gather key requirements Produce a Statement of Works including wireframes and technical specification Show and tell of proposed solution Sign off and agreement from key stakeholders

Step 2 - Project Delivery

Produce a Project Plan detailing key milestones, resources and deliverables Produce a User Acceptance Test Plan Produce a Training Plan Allocate resource and setup system tools Development delivered in accordance to agreed release cycles

Step 3 - Testing & Assurance

Internal automated and functional testing User Acceptance Testing by Client against the specification of works All other agreed testing procedures Quality Assurance review by key stakeholders

Step 4 - Go Live

Client training Complete internal go live procedure Documentation produced Deployment from staging to live environment A smooth and rapid return to business as usual IT Audit and Quality Assurance review Initiate support agreement and Service Level Agreements

Solutions

  • The BookingLive system has taken all of the stress out of the booking process
  • Customers are able to book on any device, at any time of day
  • The BookingLive website and booking system allows customers to book their catering options for one of their events, the Nevill Holt Opera.

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Conclusion to Challenges

  • The Stones Events’ mantra ‘Making WOW Happen’ runs through the core of the business, which now includes the booking experience
  • BookingLive has improved efficiency and also bought the booking process into the modern world
  • Customers receive a better booking experience as they can explore the options and details of each booking item before deciding to book
  • Customers often praise the online booking process.

Next Steps

We are on a mission to improve the way organisations interacts with their users. Contact us today to see a live demonstration and to discuss your requirements further.