School's OUT, but Online Booking is in!

School’s OUT are a great example of a children’s holiday club provider who have implemented BookingLive into their business. School’s OUT pride themselves on providing high quality child care throughout a number of settings in East Anglia. When asked how they achieve this, Catherine Deans – Business Development Manager – explained that School’s OUT “constantly strive to provide a fun, happy environment for children where parents are happy to leave them for the day”.

Project overview

Industry - Education

Children’s holiday club provider

System requiremnets

Remove challenges of booking via the phone

Integrations

A payment gateway and email automation platform were required

Industry - Education

Children’s holiday club provider

System requiremnets

Remove challenges of booking via the phone

Integrations

A payment gateway and email automation platform were required

Challenges and Needs

  • The biggest challenge School’s OUT have faced as a business was managing the demand for bookings via telephone
  • They needed an online, self-managed booking solution that would be available 24 hours a day
  • Previously, School’s OUT used a booking system which was created for children’s nursery, so not necessarily applicable for them
  • Admin tasks were very time consuming.

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4 Step Process for Booking System Implementation

Step 1 - Scope & Discovery

Workshop sessions to review business case and gather key requirements Produce a Statement of Works including wireframes and technical specification Show and tell of proposed solution Sign off and agreement from key stakeholders

Step 2 - Project Delivery

Produce a Project Plan detailing key milestones, resources and deliverables Produce a User Acceptance Test Plan Produce a Training Plan Allocate resource and setup system tools Development delivered in accordance to agreed release cycles

Step 3 - Testing & Assurance

Internal automated and functional testing User Acceptance Testing by Client against the specification of works All other agreed testing procedures Quality Assurance review by key stakeholders

Step 4 - Go Live

Client training Complete internal go live procedure Documentation produced Deployment from staging to live environment A smooth and rapid return to business as usual IT Audit and Quality Assurance review Initiate support agreement and Service Level Agreements

Solutions

  • By providing a 24/7 booking system, School’s OUT’s booking admin challenges were alleviated
  • BookingLive was able to provide the option of payment upon booking, negating the need for post-holiday invoicing and subsequent auditing and debtor management
  • Customers were provided with flexible options and the ability to take full personal/medical details
  • Integrations with a payment gateway and email platform, in this case PayPal and Mailchimp respectively.

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Conclusion to Challenges

  • BookingLive were able to meet all the requirements for School’s OUT
  • Since implementing BookingLive, customers can self-manage and book online
  • The booking system is very customisable which enable School’s OUT to configure it as they wish
  • They have received very positive feedback from customers that have used the BookingLive system, which bodes well for the future
  • School’s OUT are aiming to continue their business growth and plan to develop across the whole of East Anglia with the help of BookingLive software.

Next Steps

We are on a mission to improve the way organisations interacts with their users. Contact us today to see a live demonstration and to discuss your requirements further.