Cycling Gems Case Study

Cycling Gems organise cycle touring holidays all over the world, from Bruges to Africa. The UK-based company is run by cycling enthusiasts Geraldine and Neil Goldsmith who “Aim to provide holidays for those who want to cycle and have a holiday”. Cycling Gems were looking to implement a system to keep admin tasks to a minimum and project a modern, online presence to their customers.

Project overview

Industry - Private Sector

Worldwide cycle touring holidays

System Requirements

Reduce admin time and digital transformation

System Performance

A brand new online presence which attracts new customers and supports existing ones

Industry - Private Sector

Worldwide cycle touring holidays

System Requirements

Reduce admin time and digital transformation

System Performance

A brand new online presence which attracts new customers and supports existing ones

Challenges and Needs

  • The amount of admin work needed was a huge drain, taking valuable time away from staff members.
  • Setting up merchant accounts to take payments was time consuming – there are so many scams out there that banks are correct to be cautious with who they deal with.
  • With the rest of the industry moving towards digital-first ways of working, it was so important to keep up with the competition and maintain a modern and accessible online shop front.

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Solutions

  • Reducing admin time through the use of our powerful and highly customisable reporting tools.
  • Sharing the benefits of our comprehensive integration with SagePay – providing a payment system that banks trust.
  • Creating a high quality, secure and mobile-friendly website to host their booking system.

Conclusion to Challenges

  • A personalised and highly adaptable booking system that integrates seamlessly with their ways of working.
  • A simple way to take payments securely, allowing their customers to book tours 24/7.
  • A brand new online presence which attracts new customers and supports existing ones – allowing the business to grow and stand out amongst its rivals as a brand to be trusted.

The Booking Journey

Choose Product

Enter Details

Make Payment

4 Step Process for Booking System Implementation

Step 1 - Scope & Discovery

Workshop sessions to review business case and gather key requirements Produce a Statement of Works including wireframes and technical specification Show and tell of proposed solution Sign off and agreement from key stakeholders

Step 2 - Project Delivery

Produce a Project Plan detailing key milestones, resources and deliverables Produce a User Acceptance Test Plan Produce a Training Plan Allocate resource and setup system tools Development delivered in accordance to agreed release cycles

Step 3 - Testing & Assurance

Internal automated and functional testing User Acceptance Testing by Client against the specification of works All other agreed testing procedures Quality Assurance review by key stakeholders

Step 4 - Go Live

Client training Complete internal go live procedure Documentation produced Deployment from staging to live environment A smooth and rapid return to business as usual IT Audit and Quality Assurance review Initiate support agreement and Service Level Agreements

Scheduling Booking Software

Key Benefits Include:

  • Replace your paper diary and old IT systems
  • Avoid double bookings and Free up your admin time
  • Get competitive advantage
  • Allow your staff to view customer data remotely
  • Increase revenue with 24/7 bookings and up-selling products
  • Industry expert setup and training from a BookingLive on-boarding specialist

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We are on a mission to improve the way organisations interacts with their users. Contact us today to see a live demonstration and to discuss your requirements further.