Case Study: Cycling Gems

Background

Cycling Gems organise cycle touring holidays all over the world, from Bruges to Africa. The UK-based company is run by cycling enthusiasts Geraldine and Neil Goldsmith who "Aim to provide holidays for those who want to cycle and have a holiday". Cycling Gems were looking to implement a system to keep admin tasks to a minimum and project a modern, online presence to their customers.

Challenges

  • The amount of admin work needed was a huge drain, taking valuable time away from staff members.
  • Setting up merchant accounts to take payments was time-consuming - there are so many scams out there that banks are correct to be cautious with who they deal with.
  • With the rest of the industry moving towards digital-first ways of working, it was so important to keep up with the competition and maintain a modern and accessible online shop front.

Solutions

  • Reducing admin time through the use of our powerful and highly customisable reporting tools.
  • Sharing the benefits of our comprehensive integration with SagePay - providing a payment system that banks trust.
  • Creating a high quality, secure and mobile-friendly website to host their booking system.

Results

  • A personalised and highly adaptable booking system that integrates seamlessly with their ways of working.
  • A simple way to take payments securely, allowing their customers to book tours 24/7.
  • A brand new online presence which attracts new customers and supports existing ones - allowing the business to grow and stand out amongst its rivals as a brand to be trusted.

Template Take online payments through Worldpay Vide feature Payment Page The customer is able to book the exam they want Product Option View feature Collect the required customer data Customer Info View feature Cycling Gems Booking System FREE DEMO

Slide What Cyling Gems Said "Great service and good value for money. We have recently gone live, with some glitches, but this is fairly standard for software implementations. The Booking Live team are very approachable and friendly. Support has been excellent. Skylark, who designed our website, are very good and we are pleased with the website. The new Booking Live software is a great improvement on the previous version." Gerry Goldsmith, Cycling Gems

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Scheduling Booking Software

Key Benefits Include:

  • Replace your paper diary and old IT systems
  • Avoid double bookings and Free up your admin time
  • Get competitive advantage
  • Allow your staff to view customer data remotely
  • Increase revenue with 24/7 bookings and up-selling products
  • Industry expert setup and training from a BookingLive on-boarding specialist

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BookingLive runs weekly webinars every Tuesday & Thursday @ 12:30 local UK time. The sessions usually run for 30 minutes and provide great insight into the software's key elements, covering the front end booking journey, customer portal & back end admin zone. You'll be able to ask questions throughout to make sure you get the most out of the session!

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