Here at Booking Live, we've worked with numerous leisure centres and departments on various leisure management software installations.
Read on to see a typical customer journey which in this case surrounds a leisure centre. Following this, you can view active case studies relevant to specific sectors and industries.
Having worked as the Centre Manager of his local leisure centre for 9 years, Josh had tried and tested various types of club management software. Despite his best efforts, none of these systems enabled Josh's business to run all processes from one place.
John and his staff were struggling to stay on top of overdue membership payments and the centre's number of pitch and court booking no-shows were going through the roof. As the business grew, large amounts of revenue were being lost due to the lack of collaboration between paper-based spreadsheets and electronic systems. It was time to do something about it by looking for suitable leisure management software.
John gathered his team together to discuss what their main problems were when it came to business management. They put together the following list of features they were looking for in leisure management software:
- Access to customer data for marketing purposes
- Mobile responsive booking experience
- Membership processing and payments
- EPOS payments
Josh assigned his Duty Manager Sandy with the task of researching leisure management software. Sandy started by heading to Google. Faced with a seemingly endless list of providers, Sandy browsed the leisure management software's features and composed a list of those which matched her brief.
Sandy then contacted all club management software providers which had the desired features. From here she narrowed her choice down to three, which she talked through with Josh.
Josh took a look at Sandy's findings. Booking Live's leisure management software stood out in particular due to their provision of EPOS software in addition to all other booking and management features. Most other forms of club management software didn't provide EPOS software alongside everything else. Josh was fed up of having various bits and pieces of software, so he signed up for Booking Live's webinar demo.
Josh was able to see Booking Live's leisure management software in action, as well as ask questions in the live Q&A session. He visualised his leisure centre's processes during the demonstration and saw how good a fit it would be.
After taking part in the webinar, Josh contacted one of Booking Live's Sales Managers. He was then provided with a cost-effective quote, which he approved.
Less than a month later Josh's leisure centre had completely integrated Booking Live's leisure management software into their business. Memberships were being processed so late payments could be quickly and easily chased, with email and SMS reminder messages in place. Pitch booking no-shows were also decreasing, as Josh's centre were now able to take deposit payments which would be kept in the case of a no-show.
Josh and his team couldn't be happier with their new and improved management processes.
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Sports for Schools
"A reliable and efficient booking system"
Cycle Fox
"Our overall experience with Booking Live has been good so far. Communication has been good and our account manager has been really great!"
Find out how we can help improve your leisure centre's efficiency by getting in touch today.
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