BookingLive: Online Booking System

Switching Payment Gateways

If you decide on switching payment providers - for whatever reason: perhaps you've found a cheaper provider, or you don't currently receive any support - then there are several things to be aware of when changing your payment gateway.

Make sure you are switching payment gateway for a good reason, as this is critical area of the booking system - affecting admin/customers making bookings online.

Adding provider not switching?

 

Who's responsible?

Live Systems - If you have signed up to BookingLive with or even without a payment gateway agreed and want to change it - you are responsible for signing up, setting this and testing it. If you have signed up for monthly support - then BookingLive Support will assist you if you have any live problems/issues.

Test Systems - If you have signed up to BookingLive with or even without a payment gateway agreed and want to change it - you are responsible for signing up. Your Project Manager will set this for you if you require, and test this alongside you.

 

Payment Gateway related Custom Development

If you've had any custom development done to your payment gateway e.g. automatic membership "signup, pay and go", recurring payments, auth/capture or automatic refunds - then you must acknowledge that changing gateway will mean you lose this custom development

If you're site is live please contact BookingLive Support; if you're project is in development - please contact your Project Manager.

 

Choose carefully

Ensure that you're know which payment gateway BookingLive currently integrate with - otherwise if it's not on our list, you may be charged for the custom development to integrate BookingLive with this gateway.

 

What to do when changed

Testing is of paramount importance before you allow customers to use the new provider.

  1. Keep your existing payment provider account active and settings in BookingLive and add the new Payment Gateway option and settings.
  2. Tick the new gateway MOTO box - this will mean that all admin bookings will be taken through the new provider.
    This allows you to test the new gateway until you are satisfied that its working. 
  3. When the new gateway is working for admin - set this config:
    ShowPaymentOptionsOnBillingPage - Y (in ADMIN > CONFIG > COMPANY INFO CONFIG ITEMS).
    This allows customers to choose their payment gateway - and you can then log out and test as a customer that the new gateway is working.
  4. If this proves to be working again - then you've successfully configured the new gateway and can remove the old payment gateway settings.
  5. Please remove the "ShowPaymentOptionsOnBillingPage" config now - to prevent customers from using the old payment gateway.
Note: if your gateway fails during testing - please contact BookingLive Support (if system live), or your Project Manager (if system in development).

 

Adding not Switching

If you're looking to have more than one payment gateway on BookingLive - please read the above paragraph relating to "Payment Gateway related Custom Development".

Once you've obtained your new payment providers settings (see the your payment provider here) and entered them into BookingLive as instructed by our respective manual page for each provider, you need to set the following config:

ShowPaymentOptionsOnBillingPage - Y (in ADMIN > CONFIG > COMPANY INFO CONFIG ITEMS).

This allows customers to choose their payment gateway - and you can test as admin (logged in) then as a customer (logged out) that the new gateway is also working.

If this proves to be working - then you've successfully configured the new gateway.