BookingLive: Online Booking System

Deposit Reminder

Overview

Number of days before activity date, when email is sent to customer to remind them to complete outstanding amount.

Variable
Value

BalanceReuestWindow

21
BalanceFollowUpWithAutoresponder Y or N
BalaceFollowUpAutoresponder
Name of autoresponder to use (required if BalanceFollowUpWithAutoresponder is Y)

 

 

BalanceFollowUpWithAutoresponder is Y

Upon checkout the booking has the "BalanceDueReminder" set to '1971-01-01' this indicates that an auto responider will be used instead of repeating the same message.
When within X days fo the first booking item checkin/scheduled date (where X is BalanceReuestWindow) then the purchaser is subscribed to the auto responder
  • To remove the user from this at any point simply clear this field and save the booking
  • Note these messages are only sent to the Completed bookings
When the full balance is paid the BalanceDueReminder is set to 1/1/2030 and the purchaser is unsubscribed from the auto responder.

BalanceFollowUpWithAutoresponder is N

Upon checkout the booking has the "BalanceDueReminder" set for the individual booking to the time that the reminder messages shoudl start.
  • To remove the user from this at any point simply clear this field and save the booking
  • This requires a message of type "BalanceRequest"
  • Note these messages are only sent to the Completed bookings
When within X days fo the first booking item checkin/scheduled date (where X is BalanceReuestWindow)
A message is sent every 7 days to remind that payment is due in full
When the full balance is paid the BalanceDueReminder is set to 1/1/2030 and this prevents future reminders from going out.

 

Below is an image illustrating how you can create an email message to notify customers who need to reminded before an event: