Improving Your Customers’ Booking Software Journey

Improving Your Customers’ Booking Software Journey

Our latest V3 update comes in the form of a booking software journey revamp. As the customer journey your customers experience is as important to us as the experience you have, we are continually investing in the front-end of BookingLive software. That is why we are currently rolling out a new improvement in the form of drop-down displays during the booking software journey. These are visible during the first and second stages of the booking software journey; ‘choose items’ and ‘your basket’. This new feature is especially useful for businesses and organisations who have customers booking on to multiple products (activities/courses/classes etc.) across multiple times and dates.

Dropdown Displays in Item Selection Stage of Booking Software Journey

Within the first stage of the booking software journey, customers are able to select the items they want to book on to along with the date and time they are taking place by simply clicking the dropdown arrow. Previously, all this information was displayed on the booking page, which looked very text-heavy and meant users were having to scroll down to view this information – not a very user-friendly experience. This dropdown feature is also great for purchasers who are booking on more than one participant, as it provides them with a breakdown of who is booked on to what.

It is possible to add functionality to this page, including images and FAQs. For more information about this, please get in touch.

Online Booking Software booking software customer journey choose items

Dropdown Displays in Basket Stage of Booking Software Journey

Once customers have proceeded to the basket stage of the booking software journey, they are again able to view information about the products they have selected. In addition to this, they can also quickly and easily remove items from their basket by clicking on the rubbish bin icon. Similarly to the previous section, it is possible to add additional functionality to this page. This can be in the form of promo codes and FAQs. To find out more about this, contact our Sales Team.

Online Booking System - booking software customer journey basket page

These booking software journey improvements are enabling us and our clients to stay ahead of competitors, as well as mirroring high-end ecommerce journeys such as Amazon. You don’t need to do anything to apply this update to your system as it will be applied automatically, but please bear with us as this can take a little while.

If you are currently using V2 of BookingLive, get in touch with us today to discuss your upgrade options. To find out more about the booking software features BookingLive offers, head to our Features page. Keep checking our blog for new features and V3 updates!

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