Engaging with your customers is becoming evermore important and for some businesses social media is at the heart of how they operate. Social media isn’t just about having conversations with your target audience, it’s also a hugely valuable tool for listening. Listening to your public can give you priceless insights into what perceptions, attitudes, behaviours, personalities, traits, likes and dislikes your potential customers have.increase their bookings, reputation and customer satisfaction – so how can you improve your business with social media?
You might find your business can target a new demographic of customer through social media interactions. For example, Millenials who are born between 1980-1995 outnumber the baby boomer generation, they spend over 16 hours per week online and 96% of them have joined a social network (Universal McCann, 2010).
Your social media interactions should be:
BookingLive is always looking for ways to help its customers, and with a dynamic approach to social media, you can listen and engage to increase the reputation and perception of your business. Positive business reputation and perception will directly increase your bookings and customer satisfaction, so you’re happy and your customers are happy!!
Our online reservation software can integrate with most social media platforms including Facebook, Twitter, WordPress and review sites such as Tripadvisor allowing you to utilise your social media platforms online. If you are interested in Bookinglive please get in touch!
Tel: 0117 933 8632