How We Work

We take a 4-step approach to each of our booking system projects

As BookingLive is an enterprise product we have an extremely close relationship with our clients. This community feel is valued highly both by our team, as well as our clients, and is reflected in our 96% retention rate.

From regular email updates to online forums, account management calls, events and on-site support we ensure our clients' ongoing needs are met. We also run regular online webinar sessions for new and existing clients. These provide free and interactive overviews of how BookingLive works, as well as acting as a platform for live Q&A sessions.

To ensure you get the most out of your booking system, we take our time to get to know your business. We use a proven, agile approach to produce a quality deliverable.


Step 1 - Scope & Discovery

  • Workshop sessions to review business case and gather key requirements
  • Produce a Statement of Works including wireframes and technical specification
  • Show and tell of proposed solution
  • Sign off and agreement from key stakeholders

Step 2 - Project Delivery

  • Produce a Project Plan detailing key milestones, resources and deliverables
  • Produce a User Acceptance Test Plan
  • Produce a Training Plan
  • Allocate resource and setup system tools
  • Development delivered in accordance to agreed release cycles

Step 3 - Testing & Assurance

  • Internal automated and functional testing
  • User Acceptance Testing by Client against the specification of works
  • All other agreed testing procedures
  • Quality Assurance review by key stakeholders

Step 4 - Go Live

  • Client training
  • Complete internal go live procedure
  • Documentation produced
  • Deployment from staging to live environment
  • A smooth and rapid return to business as usual
  • IT Audit and Quality Assurance review
  • Initiate support agreement and Service Level Agreements

Why our clients use our online booking software

We can improve your efficiency and increase sales
55-65% of consumers are now browsing and booking via mobile and tablet devices. A mobile responsive presence is now essential to business success. Our booking systems will help you reach more customers, increase sales and improve efficiency.
We get great results
We've processed over 1 millions bookings since 2007 and those numbers are only increasing. But don't just take our word for it, have a look at our client reviews and case studies to find out why we have a 96% customer retention rate.
We have worked with businesses just like yours
Having worked in the online booking industry for over a decade, we have been lucky enough to have worked with the most prestigious and well-known brands across a myriad of industries. No matter what it is you are looking to take bookings for, we will be able to provide you with a bespoke solution. Find out more by contacting us today.
We are leading authorities in online booking software
We have featured in a range of leading publications, including TechSPARK, Business Cloud and LocalGov. We have also exhibited at world renowned events including Web Summit.
We work with the best in the business
Due to our experience we have trialled and tested website design companies for you, so you don't have to. We work with specialists at Skylark Creative on our website design projects to provide you with the best online booking and website design experience possible.
We provide second to none training and support
Our experienced and friendly team provide excellent step-by-step training and support during and after your booking software development. With both on-site and remote support on offer, our team ensure your staff are trained quickly and effectively. Once live, we'll give you access to a 24/7 Online Helpdesk and User Manual to ensure we can are available to help you no matter what your issue may be.
We are a team of expert professionals
With a combined experience of 20 years within booking software, our highly skilled team are dedicated to your online booking system experience. From Developers to Account Managers and Support Engineers, with our knowledge and expertise, we know exactly how to unlock your online business's potential.
We help you engage with your customers
At BookingLive we strive to provide both our clients and their customers with the best online booking experience possible. With 30 widgets and over 50 add-ons including payment gateways, CRMs and finance systems no matter what your business aims are, we can help.
We can make you money while you sleep
By providing online bookings which are accessible 24/7 your customers are able to book at their leisure. You are also able to reduce admin time which is spent managing bookings by using our automated online booking systems.
We give you free updates
BookingLive has a roadmap for all planned development which means our clients can contribute their requests, which are then developed and deployed to the system for free. That's enough about us, we want to hear all about you and your business. Why don't you book on to a live demo, give us a callor drop us an email? We'd love to hear from you!


350+ configuration settings available

User Permissions

Control permissions to the admin system

Email & SMS

Send comms for confirmations, reminders and feedback

Look & Feel

Update the branding to match your corporate identity

Booking Forms

Set booking forms to capture the information you need

Payment Terms

Define how and when your customers pay online

Manage Schedules

Customise schedules by hour, day, week or season

Search & Find

Search by location, product type and more


Customise reports to display the information you need


  • Scott Murray
    "What impressed us most about BookingLive is their ability not only to design a cutting edge website but also design and implement state of the art booking system software. We recommend BookingLive without hesitation."
    Scott Murray
  • Ben Lidstone-Scott
    "The majority of our bookings are now made at 7 or 8 in the evening, something which wouldn't have been possible if we hadn't introduced booking software."
    Ben Lidstone-Scott
    Calshot Activities Centre


Scheduling Booking Software

Key Benefits Include:

  • Replace your paper diary and old IT systems
  • Avoid double bookings and Free up your admin time
  • Get competitive advantage
  • Allow your staff to view customer data remotely
  • Increase revenue with 24/7 bookings and up-selling products
  • Industry expert setup and training from a BookingLive on-boarding specialist

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Call Us 0117 933 8632